Frequently Asked Questions

Yes. We routinely work with clients to help arrange transportation to our facility and make every reasonable effort to accommodate individual needs.

Please call Amber at (866) 532-9329, and we will do our best to assist you.

We are a 30-day inpatient residential treatment facility for individuals seeking support for alcohol and substance abuse.

You can learn more about our programs by contacting us directly or speaking with our admissions team.

We are strictly a drug and alcohol rehabilitation center. However, we work closely with other treatment providers and are happy to make referrals when additional mental health support is needed.

We serve individuals 18 years of age and above.

Changes accepts most private insurance plans, along with Kentucky and Tennessee Medicaid (except Blue Care). For detailed coverage information, please call Admissions at (866) 532-9329.

Yes. We have a medical director on staff, and our facility is supported by a registered nurse (RN) 24 hours a day, 7 days a week, ensuring continuous medical care and supervision.

Please call us at (866) 532-9329 before arrival to discuss what to bring. In general, clients are encouraged to bring:

• Comfortable clothing
• Cigarettes or vaping products (if used)
• Personal snacks and items
  (All items must be alcohol-free and in sealed containers.)

Yes. Each client works individually with their counselor to develop a structured phone call schedule that supports their recovery process.

Yes. We are proudly certified by:

• CARF International
• The Joint Commission
• LegitScript

These certifications reflect independent evaluations by respected third-party organizations and demonstrate our ongoing commitment to high-quality care, continuous improvement, and client safety.